Frequently Asked Questions

How long does order processing take?

Orders are normally prepared within 1–3 business days.

How long does delivery take?

Most orders arrive approximately 7–15 business days after dispatch. Actual delivery depends on the destination and carrier.

How can I track my order?

When tracking is available, it is sent using the contact information provided at checkout. Updates can take 2–5 business days to appear.

Can I return an item?

You may request an eligible return within 30 days after delivery. The item must meet the conditions in our Returns & Refund Policy.

Who pays return shipping?

The customer pays return shipping for change-of-mind or ordering mistakes. We cover reasonable return shipping for a confirmed damaged, defective or incorrect item.

Merchant information

Store: Popvello
Legal entity: GAOZHISHENG TECHNOLOGY INC
EIN: 41-4958232
Registered address: 6377 South Revere Parkway, Centennial, CO 80111, United States

Customer service: Please use the customer service channel shown on our storefront or your order confirmation.

Return address

Auctum GmbH / Returned.online
Finowfurter Ring 45
16244 Schorfheide
Germany